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Introducing our new Inbound Support Service

Inbound Call & Email Support Service

For members to feel valued and satisfied, ensuring timely and professional responses to their enquiries is crucial. That’s why we’re thrilled to introduce our brand-new Inbound Call & Email Support Service—a flexible, reliable solution designed to help membership bodies maintain seamless communication with both members and non-members.

How It Works?

Managing inbound communication can be challenging, especially during peak periods, holidays and unexpected staff shortages. Our inbound service ensures you no longer need to worry about dropped calls or members waiting days for a response.

Our experienced team can manage all your inbound member interactions, ensuring that every member and non-member call and email is handled efficiently, professionally, and with care.

We are PCI compliant meaning our team can also capture and process Member Payment Details, ranging from direct debit mandates to credit/debit card details via your CRM and / or payment portal.

Whether you need us to step in temporarily or provide ongoing support, we can adapt to your needs—giving you the ultimate flexibility and peace of mind.

Improved Member / Non-Member Experience – Ensure prompt and professional responses to all enquiries from existing and prospective members.
Scalability & Flexibility – Use our service when you need it, whether during peak seasons, holidays, staff absences, or for ongoing support.
Professional Team – Our experienced team is skilled at having professional conversations with members and prospective members at key points in the member journey.
Enhanced Efficiency – Free up internal resources and allow your team to focus on core business operations.
Increased revenue – Ensure no prospective member, unpaid member or lapsed member is left waiting to pay. Our team can process Direct Debits and card payments over the telephone, ensuring no revenue is lost.

Don’t let missed calls or unanswered emails impact you or your members. Our flexible, professional, and scalable inbound support service is here to ensure your members receive the service they deserve—whenever you need us.