Chord have become a go-to, trusted partner, having previously worked with us on member retention, lapsed member calls and new member welcome calls. The mystery shopper work was delivered on time and to budget and none of our staff suspected that the calls were not from bona fide doctors. Chord were able to take a complex brief and deliver. The insights that the project provided, have already helped us prioritise improvements to the service that we provide to members, which is great.
