I was surprised how quickly Chord’s team was able to reach our renewal members and engage them in open conversations. They understand the needs of membership organisations and their online systems help them to deliver and report in a fully-integrated way using multiple channels, which is great. They worked hard to make things seamless for members too, dovetailing well with the RCGP membership team. And their attention to detail is fantastic. Detailed briefs and call guides combined with sophisticated reporting provided us with clear management information and insight. We look forward to working collaboratively with Chord in the future to the benefit of our members.