CLIENT TESTIMONIALS

“Chord have been excellent on this campaign from the start. The initial brief was thorough and well structured. The few issues that did arise have been dealt with efficiently in good time enabling the campaign to continue. We have had great results and have had a productive wash up meeting to pick up a few learning points for both parties to consider in future work. Would welcome the opportunity to contract with Chord again” Simon Grandidge, International Services Manager, UKTI East Midlands

"Chord delivered more than 1,200 bookings for start-up businesses to attend a workshop programme for me, continuously re-prioritising data to target and fill events which were low on bookings. Expectations were exceeded, account management was great and they're such a lovely bunch of people too!" Daniele Robson, Lead Generation Consultant, Business Link

“There are no particular areas that we felt could be improved – all aspects have been extremely well run. Chord knows Business Link very well and understands our values and objectives. They have set up campaigns quickly and efficiently and achieved targets within timeframe at a very reasonable cost. We feel we have built up good relationships with Amanda, Yvonne and the team working on our account which means problems have been openly communicated and solved quickly. Many thanks to the team for all their hard work!” Liz Ferguson, Marketing Team Leader, Business Link

“Chord has worked on various campaigns for UKTI South East since January 2007. During that time their services have focused on three key areas - customer re-engagement, lead generation and client satisfaction. They are a professional organisation which provide good value for money and complete projects on time and within budget. The management team has worked well with UKTI ensuring projects are managed effectively. Throughout each of our projects we have been regularly updated on its progress and any queries which have arisen, allowing us to adjust the detail and direction of the campaign when necessary. A good working relationship with Chord has developed and they helped achieve our business goals. I will certainly be asking them to bid for our next suitable telemarketing project.”  Richard Webster, Marketing Manager, UKTI

“I don’t think it’s any exaggeration to say that outsourcing telemarketing to boost membership was a big step for the British Medical Association. I’m extremely pleased with the return on investment that Chord’s campaigns have generated, their effective and professional communication with our members and the quality of their data collection and management. Importantly they have worked hard with us to integrate their processes with ours and really become members of the team.  A bonus too has been no complaints or member queries from 4,000 calls made.  They must be doing a lot right!”  Richard Sheret, Head of Marketing, British Medical Association

“Chord are extremely persuasive, yet business like, natural, warm and thoroughly professional. I am delighted to say that Withy King is being properly presented by mature, intelligent individuals who understand our business and that of our prospects”. Chris Kane, Partner, Withy King Solicitors

“Many thanks for this report and for the smooth running of the campaign. We have been impressed with both the efficiency and the communication that has taken place throughout; your flexibility when we were experiencing some delay to the start of the campaign was also very much appreciated. Finally, please pass on our thanks to your team who demonstrated such great enthusiasm when Sarah and I visited them; their obvious confidence and knowledge was reassuring and demonstrated the preparation for the campaign that had clearly taken place beforehand.” Penny Barkas, Head of Customer Services, The Consortium

"In the run up to Q3, we realised we needed to focus upon appointment making for our Advisers. We were already working with Chord, mainly focusing upon generating penetrations. Chord met with us and using our own CRM system were able to respond promptly to the challenge of making Micro and Growth appointments. In Quarter 3, Chord made nearly 500 quality appointments for our Advisers and a further 160 in the first 6 weeks of Quarter 4. The Chord team is professional, responsive and reflective of the Business Link brand. We have found their senior management team as committed to the brand as ourselves and able to appreciate our challenges, which makes them eminently respected as delivery partners of Business Link Berkshire." Janet Robbins – Business Link Berkshire, Regional Manager Leadership and Management

"As the end of year fast approached we realised that we would not meet our contractual targets in Hampshire and Isle of Wight without additional support. We turned to Chord as we had worked with them in the past and they had demonstrated a very clear understanding of our objectives and what needed to be done in order to achieve them. They took on the project without hesitation and within very tight timescales. When working with Chord we are confident that our customers will have a good experience as Chord’s brand values reflect our own. I would highly recommend Chord for future work as in our experience they are very responsive in setting up projects and reporting; their account management and feedback is excellent. They are also very flexible, in the case mentioned above we had to make a major change half way through the project and Chord managed to incorporate this without it impacting on performance or the quality of their work. Within a 4 week period they were able to achieve 933 penetrations for us which contributed to us achieving our target." Janet Oglakci - Business Link Hampshire & Isle of Wight, Marketing Programmes Manager

"Working with the team at Chord was a pain free experience! They were extremely professional throughout every aspect of the campaign and really got to know and understand our offering, enabling them to deliver high quality leads. I would highly recommend Chord to anyone wanting to achieve results through telemarketing."Amy Bush - Business Link West, Marketing Executive

"We have had another good year at Business Link, meeting targets and achieving high customer satisfaction rates. I want to thank you for the large part you played in that.
Your diligence and professionalism never falters, you overcome any obstacles with ease and we simply couldn’t ask for more.
I know that you and Kathryn first dealt with each a number of years ago at the time when Chord was setting up and it’s great to have grown and become successful together, so a wholehearted ‘thank you’ from all the team."Kate Hutchings - Business Link Berkshire, Director of Marketing

“Just thought I would drop you a note to let you know the meeting with Depiction went extremely well – with a potential OMIS order to France, from the first visit and a re-visit booked for Monday to sign up to Passport to Export” Patrick McCarron, Trade Marketing Manager, UKTI West Midlands

Outstanding service and commitment to helping us meet our objectives. The results have been excellent and we look forward to working together again soon. Nick Cairns, Trade Marketing Manager, UKTI East of England

“Chord have been easy to do business with, had a clear understanding of what UKTI Y&H wanted to achieve from the campaign and communicated clearly and regularly.  Through taking the time to listen to what we wanted to achieve, the results, to date, have been positive” Sarah Matkin, Customer Service & Research Manager, UKTI Yorkshire & Humber

'' We have worked with Chord UK Ltd for many years. They have delivered database cleansing, pre-cleansing of telephone contacts before telesales campaigns and the telesales campaigns themselves. Response rates and customer satisfaction related to their work has always been high and delivery cost effective. Chord take great care in understanding our campaign needs prior to commencing work on our behalf and this contributes to the cost effective nature of their services. Reports on activity results and evaluation of campaigns are always thorough''. I have no hesitation in recommending Chord UK Ltd to other companies. Clive Wray, International Trade Manager UKTI

"We are delighted with Chord. They are highly professional, extremely effective, met every deadline, provided excellent value for money and are a really nice bunch of people as well. I can't recommend them strongly enough, and I will certainly be asking them to bid for our next telemarketing project."Richard McDonald-Webb - UK Trade & Investment South East, Customer Services Deputy Manager

“We are very pleased with the service Chord has given us. You have helped us with a range of different campaigns and have really helped QSE improve our service to our clients. It has been a real pleasure working with you as well. Your professionalism and attention to detail have been real assets to both me and QSE.” Alex Williams, Marketing, Quality South East

“On the whole, at the current point, the team are very positive about the possible outcomes and the information provided. Many thanks to you and the team for the work you have done to generate the leads provided”  Debra Burrows, Operational Team Manager, UKTI

"Professional, reliable and excellent service!" Claudia Lock-Fuerst, European Policy and Strategy Manager, European Enterprise Network (EEN)

“I’m happy with the work which you conducted promptly, on time and on budget. Can’t ask for more than that!”  Nick Birkett, Director of Marketing, Stone King Solicitors

"My initial impressions of Chord have been confirmed. They are highly skilled and professional, and they really deliver. At the same time they are warm and friendly, and a genuine pleasure to work with. I'm more than happy to recommend them."Ian Robins - Business Link South West, Marketing Manager

"I’ve been impressed with the way that Chord have worked as a part of our overall marketing resource.  They are easy to work with, they deliver what they promise and more, and they provide excellent value for money.  Chord are themselves enthusiastic users of Business Link services: they genuinely believe in our proposition.  They understand us, the issues we face, our markets and our business model. Their customer care is outstanding and they have the flexibility to respond to a brief in exceedingly short timescales. They are exceptional.
Capable telemarketing agencies with a real understanding of Business Links are few and far between: I wholeheartedly recommend Chord." Graham Newman – Business Link, Marketing Manager

"I have been very impressed with Chords proactive and professional approach. They have always been approachable, consistent and excellent in communicating results and issues. Chord quickly understood my somewhat, complex telemarketing needs and helped me to consider the most effective methods of approaching our target audiences. The outcomes exceeded my expectations and I would have no hesitation in using Chord in the future."Amanda Salamon - Business Link West, Marketing Executive

"Chord has been working for Business Link Berkshire (BLB) for nearly seven years completing numerous telemarketing campaigns and has provided an excellent service over this time. The team are very responsive and also very reflective of the Business Link brand. We have found their senior management team as committed to the brand as ourselves. They appreciated our challenges and the arrangement felt more like a partnership than a contract. I would strongly recommend Chord as a telemarketing specialist to anyone inside or outside of the Business Link network that need a robust and professional telemarketing service. Further background can be provided on request."Kate Hutchings - Business Link Berkshire, Director of Marketing